We all enjoyed ourselves. We liked that they have food and beverages to buy there that are reasonably priced. It’s very clean establishment. Places to hang up your coat. It costed a little more than I’ve paid other places but I expected that for its location and quality of the business. I was happy with the quality of service but I thought we all were getting the same type of manicure, although I didn’t receive the scub part of the manicure that the other girls who were with me got. My manicure was first so it was finished before the others even started theirs to say anything about it. I tipped sufficiently anyway. It’s probably a one and done for me.
I am devastated. I have no words. I have been a costumer for a long time . My stylist no longer works for Penzone’s. I called and asked for a director stylist. Please please look at the pictures . The first picture was my hair the day of. The second picture was the photo I showed the stylist and 3rd picture is how I left the salon. I have never cried this much in my life . Horrible job.
I love coming to Paige here. She's a director, very intuitive, a great listener and extremely talented. Recently, she helped me create a brand new look and cut 10" that we donated to locksoflove.org
Totally get it—bad weather happens. What I don’t get is why no one thought to notify me that my appointment was canceled. So there I was, excited for my hair transformation, only to be met with… nothing. The front desk assured me they could work me in, which turned out to be a bold-faced lie. The only available slot? One that would require my stylist to stay past closing. Oh no, not that, not past 5PM —imagine a business actually accommodating a paying customer after they dropped the ball. …And if there were so many openings, why wasn’t I rescheduled earlier in the day when there was time for already-booked clients? But wait, it gets better. After some awkward stares and lingering, the receptionist disappeared to consult with the elusive manager, Michael. She returned with a dazzling offer: a reschedule with 20% off. TWENTY PERCENT? That’s the kind of discount you give when someone’s latte order is wrong, not when you completely ghost a client. Oh, and Michael? Nowhere to be found. Apparently, basic customer service wasn’t on his agenda. No apology, no accountability. No thanks. I’ll take my business somewhere that values it.
The salon is clean, welcoming and modern. Easy to check in. I love my stylist, Rhylee. My daughter and I have been coming to her for a few years now. She has done everything from a simple trim, to a highlight, to a curly cut for us and everything has been amazing. I trust her and Penzone with my hair and I would recommend her to anyone!
